Frequently Asked Questions - Highlights Magazine

Click on one of the questions below to see its answer.

About Highlights

™

Magazine

About Your Subscription

About Highlights

™

Magazine

  1. What is Highlights™ magazine?

    Highlights magazine is for children ages 6 to 12. It's packed with fascinating features and brain-teasing fun that kids love. Stories in Highlights magazine are for children ages 6- to 8-year-olds learn to read with proficiency and 9- to 12-year-olds learn to read for deeper meaning.

    Each 40-page issue is filled with all kinds of Fun with a Purpose™ — stories, crafts, Hidden Pictures™ puzzles, experiments and more!

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  2. How frequently is Highlights™ magazine published?

    Highlights magazine is a monthly publication.

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  3. What does a subscription to Highlights™ magazine cost?

    Our prices, in U.S. dollars, are:

    1 year (12 issues/$2.87 per issue) $34.44
    2 years (24 issues/$2.38 per issue) $57.12
    3 years (36 issues/$2.19 per issue) $78.84

    Postage and handling of $15 per year will be added to any subscription sent outside the U.S. Canadian subscribers will be charged $12 postage and handling, along with 6% of the subscription rate for GST.

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  4. Can you send me a free issue so I can see if it's right for my child?

    You can view a sample of the magazine on the product page. Highlights™ magazine and all Highlights products are 100% guaranteed. If you are dissatisfied with any of our products, we will replace the product or refund your money.

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About Your Subscription

  1. How can I make my payment?

    You can make a payment online by logging into customer service. You may also send a check, money order or credit card payment for your magazine subscription to the following address:

    Highlights Magazine
    PO Box 6037
    Harlan, IA 51593-1537

    Credit card payments may also be made over the phone through our Customer Contact Center by calling 1-888-372-6433.

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  2. How can I make an address change?

    There are several ways to change the address where Highlights™ magazine will arrive.

    You can change your address online by logging into customer service.

    Or, you can send your name, your child's name, your old address and the new address to:

    Customer Service
    Highlights Magazine
    PO Box 5878
    Harlan, IA 51593-1378

    Or, if you prefer, you can email Customer Service at customerservice@highlights.com.

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  3. I sent my check but I got another bill. What should I do?

    If your new bill arrived less than three weeks after you sent your check, they probably crossed in the mail and there's no need to worry. If the bill arrived more than three weeks later, you can check your Account Status to see the date of the last payment received or call us at 1-888-372-6433, Monday-Friday from 8:00 a.m. to 7:00 p.m., Eastern Time.

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  4. How can I tell when my subscription to Highlights™ magazine will expire?

    The expiration issue of the subscription is shown on the magazine label just above the child's name. Highlights magazine will notify you when it is time to renew your subscription. You can also check your account status online.

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  5. When will our first issue of Highlights™ magazine arrive?

    Please allow 4 to 6 weeks for U.S. subscriptions, 6 to 8 weeks for Canadian subscriptions and 6 to 8 weeks for overseas subscriptions.

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  6. My child is too old for Highlights™ magazine. Can I change the subscription to go to my younger child?

    Yes, you can change the name on the subscription. To submit the change online, log into your older child's account and then click on the "Change My Address" link. Fill out the form and then click the "Save My Changes" button.

    You can also click here to transfer your subscription to High Five™ magazine, designed for ages 2 to 6, or Highlights Hello™ magazine, for ages 0 to 2. You will be instructed to visit our Contact Us page to submit your request.

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  7. What is your customer promotion/communication policy?

    Highlights has multiple product lines, of which our customers are not always aware. We may contact you to let you know about one of these exciting products. Also, we sometimes make our customer names and addresses available to other carefully screened companies whose products we believe might be of interest. Please be assured we do not release children's names. Customers who do not wish to receive such mailings can change their communication preferences using our Communication Preferences form.

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  8. How can I cancel a subscription?

    To contact us regarding a request to discontinue a magazine subscription, click here. If you have questions or need further assistance, contact Highlights Customer Service by clicking the "Contact Customer Service" link in the menu.

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