Click on one of the questions below to see its answer.

General Questions

1. Do you have a retail/outlet store?
2. What if an item is temporarily unavailable?
3. What is your customer promotion/communication policy?
4. How do I cancel or change a Highlights merchandise order?

How to Reach Us

1. What are the hours of operation for customer service?
2. What are your other important telephone numbers?

Delivery/Shipping

1. Does Highlights ship internationally?
2. How long will it take for my order to arrive?
3. How much do you charge for shipping?
4. What type of shipping is available?

Gift Services

1. Do you provide gift wrap service?
2. Does Highlights sell gift certificates?

About Payment

1. Do you accept COD?
2. Do you accept purchase orders?
3. How is sales tax calculated?
4. What credit cards do you accept?

Privacy/Security

1. Does Highlights protect my privacy?
2. Is it safe to order online?

Returns

1. Can I return merchandise if I'm not completely satisfied?

General Questions

1. Do you have a retail/outlet store?

   No.

2. What if an item is temporarily unavailable?

   Item availability is noted on the website. An item that is temporarily out of stock will be marked backordered. In-stock items ship by Standard Delivery and should arrive within 2 to 4 weeks of order date.

3. What is your customer promotion/communication policy?

   Highlights has multiple product lines of which our customers are not always aware; we may contact you to let you know about one of our exciting products. Also, we sometimes make our customer names and addresses available to other carefully screened companies whose products we believe might be of interest. Please be assured we do not release children's names. Customers who do not wish to receive such mailings can change their communication preferences using our Communication Preferences form.

4. How do I cancel or change a Highlights merchandise order?

   Once a merchandise order is submitted online, we rush it to the warehouse for processing. Once it has been shipped, we are unable to cancel the order. However there is a chance we can cancel or change it if you call us right away after you submit the order.

   To cancel or change your Highlights merchandise order, immediately call the Highlights Customer Service toll free number 1-800-962-3661 (Monday-Friday from 8 AM - 9 PM ET). Please phone us with your request—e-mailing your request to us risks delay.

   If we are unable to discontinue or change your order and it is processed, you can refuse shipment and the merchandise can be returned to Highlights without charge. Often times a carrier representative will deliver the box to you in person and you can refuse shipment on the spot. To refuse a shipment that has been left, you must not open the box and return it to the same carrier (e.g. UPS, USPS, or others) who brought it to you. While the United States Postal Service does not charge for this, other carriers may charge a fee for returning a package that has been left.

How to Reach Us

1. What are the hours of operation for customer service?

   Customer service is available 8 a.m. to 9 p.m. ET Monday through Friday. Please call 1-800-962-3661 (toll free) or contact us online for faster service.

2. What are your other important telephone numbers?

   Highlights Merchandise Order Line - 8 a.m. to 9 p.m. ET Monday through Friday
   1-800-962-3661

   Highlights Merchandise Customer Service - 8 a.m. to 9 p.m. ET Monday through Friday
   1-800-962-3661

   Highlights Merchandise Fax Line - available 24 hours a day, 7 days a week
   1-888-285-7110

Delivery/Shipping

1. Does Highlights ship internationally?

   Highlights™ and High Five™ magazines can be sent all over the world. However, we can only process merchandise and club orders to be delivered to addresses in the United States (including Hawaii and Alaska) at this time. In the future, we may expand our geographic coverage. We apologize for any inconvenience this may cause. If you are located outside the U.S. and would like to place an order to be shipped within the U.S., please contact Customer Service at 1-800-962-3661. Customer Service is available Monday - Friday 8 am - 9 pm ET.

2. How long will it take for my order to arrive?

   For merchandise:
   In-stock items ship by Standard Delivery and should arrive within 2 to 4 weeks of order date.

   In-stock items shipped by USPS Priority Shipping should arrive within 2 to 3 business days once your order has been processed. There is an additional $10 charge for orders shipped using USPS Priority Shipping.

   If there is any delay, you will be notified. Your credit card is not charged until your merchandise is shipped. For more information on Shipping and Handling, please refer to our Shipping Table.

   For magazines:
   You can expect to receive your first issue to arrive within 4-6 weeks. Your credit card will be charged at the time you subscribe. If there are any problems or delays, you will be notified.

   For puzzle book clubs:
   You can expect to receive your first shipment to arrive within 4-6 weeks. Your credit card will be charged when your first shipment is mailed. If there are any problems or delays, you will be notified.

3. How much do you charge for shipping?

   Our shipping charges are very reasonable, see our Shipping Table for details.

4. What type of shipping is available?

   Standard Delivery (within 2 to 4 weeks)

   USPS Priority Delivery (within 2 to 3 business days)

   For further information on Shipping, please see our Shipping Table: Shipping & Handling

Gift Services

1. Do you provide gift wrap service?

   We are sorry, but gift wrap is not available at this time.

2. Does Highlights sell gift certificates?

   We are sorry, but we do not offer gift certificates or gift cards at this time.

About Payment

1. Do you accept COD?

   No.

2. Do you accept purchase orders?

   Purchase orders are accepted for orders over $250. Please contact Customer Service for additional details.

3. How is sales tax calculated?

   Sales tax is calculated only on orders shipped to Ohio, Wisconsin, Pennsylvania, New York, and California.

4. What credit cards do you accept?

   Visa, MasterCard, Discover & American Express.

Privacy/Security

1. Does Highlights protect my privacy?

   We always protect personal privacy. Please see our Privacy Policy for complete details.

2. Is it safe to order online?

   It is completely safe to order online from Highlights.com. When we prompt you for credit card information, we encrypt the number for security. This is called Secure Socket Layer. You will notice a lock and key icon in the lower-left hand corner of your browser. The lock closes when you submit the order from our secure shopping cart.

Returns

1. Can I return merchandise if I'm not completely satisfied?

   We believe that shopping with Highlights should be a fun and positive experience. If for any reason you're not happy and wish to return an item, simply fill out the information on the reverse side of the invoice and send it back for an exchange or refund...your choice.

   For more information on this topic, visit our section on Returns & Exchanges