Frequently Asked Questions (FAQs)

Payments

We are sorry, but we do not offer gift certificates or gift cards at this time.

We only accept purchase orders through our Group Sales program for schools and other organizations that buy in large quantities. If you have such an order, please visit Highlights.com/GroupSales, email GroupSales@Highlights.com or call 1-614-324-7999.

Sales tax is calculated where required by law based on the delivery address and includes any applicable state and local taxes.

Visa, MasterCard, Discover & American Express. Sorry, American Express is not accepted on Canadian orders at this time.

Continuous Service

Sure! Give Customer Service a call at 888-372-6433 and we’ll be happy to help you update your information.

This is not a service we are currently able to offer.

Give Customer Service a call at 888-372-6433 and they’ll be happy to help you get set up with the appropriate magazine for your gift.

You can do this on highlights.com by clicking on Help in the navigation menu at the top of the page and then clicking My Account. (If you have your account number handy, that will make it easier to locate your account in the system). If you prefer, you can also contact Customer Service by email, chat, or phone from the Help option as.

You will get an email reminder 30-45 days before your credit card will be charged. 

A subscription will be on continuous service if you responded to an offer online. We try to make this information clear on the promotional offer, as well as in the email confirmation you received with your order.

Certain states are enacting laws that require customers to double opt-in for auto-renew service. At this time, Highlights is removing auto-renew from all orders with a Vermont billing address. If you wish to be enrolled in auto-renew, please contact Customer Service at 1-888-372-6433 or Highlights.com/Customer-Service.

It will save you time and money. You won’t get renewal notices, you’ll just get one email each year prior to the subscription renewal. It will ensure that the child who loves Highlights magazines will not miss an issue.

Delivery & Shipping

Highlights™, High Five™, Highlights Hello™ and High Five Bilingüe™ magazines can be sent to the U.S. and Canada. However, we can only process merchandise orders and Highlights Book Clubs to be delivered to addresses in the United States (including Hawaii and Alaska) at this time. In the future, we may expand our geographic coverage. We apologize for any inconvenience this may cause.

For merchandise:

In-stock items shipped by Standard Delivery should arrive within 1 to 2 weeks of order date.

In-stock items shipped by Express Delivery should arrive within 3 business days once your order has been processed. There is an additional $8 charge for orders shipped using Express Delivery.

In-stock items shipped by Rush Delivery should arrive within 2 business days once your order has been processed. There is an additional $25 charge for orders shipped using Rush Delivery.

If there are any problems or delays, you will be notified. Your credit card will not be charged until your merchandise is shipped. For more information on Shipping, please refer to our 

Shipping and Handling page for details.

For magazines:

You can expect your first issue to arrive within 2 to 3 weeks. Your credit card will be charged at the time you subscribe. If there are any problems or delays, you will be notified.

For puzzle book clubs:

You can expect your first shipment to arrive within 2 to 4 weeks. Your credit card will be charged when your first shipment is mailed. If there are any problems or delays, you will be notified.

Standard Delivery (within 1 to 2 weeks)

Express Delivery (within 3 business days)

Rush Delivery (within 2 business days)

For more information on Shipping, please refer to our Shipping & Handling page for details.

Privacy & Security

We’ve recently upgraded our system to be easier and more secure for customers. The new system requires customers to create a new password, which can then be used to sign in for any service on our website – including ordering and managing accounts.

Highlights has multiple product lines of which our customers are not always aware; we may contact you to let you know about one of our exciting products. Also, we sometimes make our customer names and addresses available to other carefully screened companies whose products we believe might be of interest. Please be assured we do not release children's names. Customers who do not wish to receive such mailings can change their communication preferences using our Communication Preferences form.

We always protect personal privacy. Please see our Privacy Policy for complete details.

It is completely safe to order online from Highlights.com. When we prompt you for credit card information, we encrypt the number for security. This is called Secure Socket Layer. You will notice a lock and key icon in the lower-left hand corner of your browser. The lock closes when you submit the order from our secure shopping cart.

Magazine Subscriptions

For most orders, you can expect to receive your first issue to arrive within 2 to 3 weeks. Your credit card will be charged at the time you subscribe. If there are any problems or delays, you will be notified. Subscriptions purchased for the December holidays will be mailed to arrive in mid- to late-December

For gift orders, the first issue will have your name on the cover as the purchaser. We also have some printable gift cards online that you can print and personalize for the child. You can see them here.

Sales tax is calculated where required by law based on the delivery address and includes any applicable state and local taxes.

Highlights offers 4 age-appropriate magazines for children of all ages: Hello for ages 0-2, High Five for ages 2-6, High Five Bilingüe (in Spanish and English) for ages 2-6 and Highlights for ages 6-12. If you’re subscribed to one of our magazines, you can switch your subscription to another one at any time — it’s free and easy!  Click here to learn more. 

To cancel a magazine subscription, give us a call at 1-888-372-6433 (choose option 1) Monday through Friday from 8 a.m. until 6 p.m. (ET), or email us at CustomerService.@Highlights.com. Our Customer Care team can help you make any adjustments to your account!

Highlights™, High Five™, High Five Bilingüe, and Hello magazines can be sent to the U.S. and Canada.

Gift Services

We are sorry, but gift wrap is not available at this time.

If you ordered a magazine subscription, your name will appear on the cover of the first issue, indicating that you purchased the gift. We also have some printable gift cards online that you can print and personalize for the child. You can see them here.

Book Clubs

We cannot accept orders for merchandise or Puzzle Book Clubs to international addresses. Magazine orders can be sent to the U.S. and Canada only. In the future, we may expand our geographic coverage. We apologize for any inconvenience.

For regular book club shipments within the U.S., the charge is $2.98 per shipment. 

You can expect to receive your first shipment within 2 to 4 weeks. Your credit card will be charged when your first shipment is mailed. If there are any problems or delays, you will be notified.

Standard shipping frequency for clubs is every 3 weeks. While we don’t offer expedited shipping, you can log into your online account and make other adjustments to the frequency — customers can choose between every 3, 6, 9 or 12 weeks — at any time.

Sales tax is calculated where required by law based on the delivery address and includes any applicable state and local taxes.

Highlights offers 10 fun and engaging club memberships for kids of all ages. Themes include travel, mysteries, Hidden Pictures puzzles and more! If you’d like to see our entire collection of clubs to decide which one might best suit the child in your life, please click here

To cancel a club membership, give us a call at 1-888-372-6433 (choose option 2) Monday through Friday from 8 a.m. until 6 p.m. (ET). Our Customer Care team can help you make any adjustments to your account!

General Questions

Highlights Merchandise Order Line
8 a.m. to 6 p.m. ET Monday through Friday
1-888-372-6433


Highlights Merchandise Customer Service
8 a.m. to 6 p.m. ET Monday through Friday
1-888-372-6433


Highlights Merchandise Fax Line
available 24 hours a day, 7 days a week
1-614-324-1630

Renewals

Generally, we begin sending renewal notifications when there are about 6 issues remaining. This can vary depending on the campaign.

On renewal notices, the expiration issue is located by the name and address of the recipient.

The expiration date is not provided on renewal emails, but if the customer clicks the “Renew Now” link, the expiration issue is clearly displayed with the customer’s account information. 

The expiration issue can be found on the address label on each monthly issue. 

Customers can also contact Customer Service at 1-888-372-6433, CustomerService@Highlights.com, or live chat at www.Highlights.com if they have questions about when their subscription will expire. 

If you enrolled in Continuous Service, you don't have to do anything! About a month before your subscription expires, we'll send you a reminder before we charge your credit card for your automatic renewal.

Others may mail in their renewal notices, renew online at Highlights.com or contact Customer Service.

This will vary by campaign.  For example, a donor renewal customer will send 8-9 mailed efforts and around 33 emails.  For regular renewals, anywhere from 1 to 9 mailed efforts and 11 email efforts. 

Customer Service

Customer service is available 8 a.m. to 6 p.m. ET Monday through Friday. Please call 1-888-372-6433 (toll free) or contact us online via email or chat (limited availability).

Shop

We cannot accept orders for merchandise or Puzzle Book Clubs to international addresses. Magazine orders can be sent to the U.S. and Canada only. In the future, we may expand our geographic coverage. We apologize for any inconvenience.

We offer Standard Delivery (within 1-2 weeks), Express Delivery (within 3 business days), or Rush Delivery (within 2 business days).  For more information on Shipping, please refer to our Shipping & Handling page for details.

In-stock items shipped by Standard Delivery should arrive within 1 to 2 weeks of order date.

In-stock items shipped by Express Delivery should arrive within 3 business days once your order has been processed. There is an additional $8 charge for orders shipped using Express Delivery.

In-stock items shipped by Rush Delivery should arrive within 2 business days once your order has been processed. There is an additional $25 charge for orders shipped using Rush Delivery.

If there is any delay, you will be notified. Your credit card is not charged until your merchandise is shipped. For more information on Shipping, please refer to our Shipping and Handling page for details.

Item availability is noted on the website. An item that is temporarily out of stock will be marked backordered. In-stock items ship by Standard Delivery and should arrive within 1 to 2 weeks of order date.

Once a merchandise order is submitted online, we rush it to the warehouse for processing. Once it has been shipped, we are unable to cancel the order. However, if you call us right away after you submit the order, there is a chance we can cancel or change it before it is shipped.

To cancel or change your Highlights merchandise order, immediately call the Highlights Customer Service toll-free number 1-888-372-6433, Monday–Friday, 8 a.m. – 6 p.m. Eastern Time. Please phone us with your request. Emailing risks delay.

If we are unable to discontinue or change your order and it is processed, you can refuse shipment and the merchandise can be returned to Highlights without charge. Often times a carrier representative will deliver the box to you in person and you can refuse shipment on the spot. To refuse a shipment that has been left, you must not open the box and return it to the same carrier (e.g. UPS, USPS, or others) who brought it to you. While the United States Postal Service does not charge for this, other carriers may charge a fee for returning a package that has been left.

We are sorry, but gift wrap is not available at this time.

We believe that shopping with Highlights should be a fun and positive experience. If for any reason you're not happy and wish to return an item, please contact our Customer Service Department at 1-888-372-6433 for instructions.

For more information on this topic, visit our section on Returns & Exchanges.