Frequently Asked Questions (FAQs)

Payments

We are sorry, but we do not offer gift certificates or gift cards at this time.

We only accept purchase orders through our Group Sales program for schools and other organizations that buy in large quantities. If you have such an order, please visit Highlights.com/GroupSales, email GroupSales@Highlights.com or call 1-614-324-7999.

Sales tax is calculated on merchandise and book club shipments if the package is being mailed to California, Florida, New Jersey, New York, Ohio, Pennsylvania and Wisconsin.  Magazine orders are subject to sales tax if the magazines are being sent to an address in Ohio.

Visa, MasterCard, Discover & American Express. Sorry, American Express is not accepted on Canadian orders at this time.

Continuous Service

Sure! Give Customer Service a call at 888-372-6433 and we’ll be happy to help you update your information.

This is not a service we are currently able to offer.

Give Customer Service a call at 888-372-6433 and they’ll be happy to help you get set up with the appropriate magazine for your gift.

You can do this on highlights.com by clicking on Help in the navigation menu at the top of the page and then clicking My Account. (If you have your account number handy, that will make it easier to locate your account in the system). If you prefer, you can also contact Customer Service by email, chat, or phone from the Help option as.

You will get an email reminder 30-45 days before your credit card will be charged. 

A subscription will be on continuous service if you responded to an offer online. We try to make this information clear on the promotional offer, as well as in the email confirmation you received with your order.

It will save you time and money. You won’t get renewal notices, you’ll just get one email each year prior to the subscription renewal. It will ensure that the child who loves Highlights magazines will not miss an issue.

Delivery & Shipping

Highlights™, High Five™, Highlights Hello™ and High Five Bilingüe™ magazines can be sent all over the world. However, we can only process merchandise orders to be delivered to addresses in the United States (including Hawaii and Alaska) at this time. Our Highlights Book Clubs can be shipped to the U.S. and Canada. For more details please see our Canadian Customers page or the Book Club section below. In the future, we may expand our geographic coverage. We apologize for any inconvenience this may cause. If you are located outside the U.S. and would like to place an order to be shipped within the U.S., please contact Customer Service at 1-888-372-6433 Monday–Friday, 8 a.m. – 6 p.m. Eastern Time.

For merchandise:

In-stock items ship by Standard Delivery and should arrive within 1 to 2 weeks of order date.

In-stock items shipped by USPS Priority Shipping should arrive within 2 to 3 business days once your order has been processed. There is an additional $10 charge for orders shipped using USPS Priority Shipping.

If there is any delay, you will be notified. Your credit card will not be charged until your merchandise is shipped. For more information on Shipping and Handling, please refer to our Shipping Table.

For magazines:

You can expect to receive your first issue to arrive within 2 to 3 weeks. Your credit card will be charged at the time you subscribe. If there are any problems or delays, you will be notified.

For puzzle book clubs:

You can expect to receive your first shipment to arrive within 2 to 4 weeks. Your credit card will be charged when your first shipment is mailed. If there are any problems or delays, you will be notified.

Standard Delivery (within 1 to 2 weeks)

USPS Priority Delivery (within 2 to 3 business days)

For further information on Shipping, please see our Shipping & Handling page for details.

Magazine Subscriptions

For most orders, you can expect to receive your first issue to arrive within 2 to 3 weeks. Your credit card will be charged at the time you subscribe. If there are any problems or delays, you will be notified. Subscriptions purchased for the December holidays will be mailed to arrive in mid- to late-December

For gift orders, the first issue will have your name on the cover as the purchaser. We also have some printable gift cards online that you can print and personalize for the child. You can see them here.

Sales tax is calculated only on magazine orders shipped to Ohio.

Yes! Highlights™, High Five™, High Five Bilingüe, and Hello magazines can be sent all over the world.

Digital Subscriptions

For Zinio Newsstand Subscribers:

You will get a confirmation email with further instructions. If the subscription is a gift, the parents of the child will receive an email (at the email address you provided) asking them to give permission for their email account to be used for the child. After the permission is submitted, you (or the parent) will be guided to set up an account with Zinio, a distributor of digital magazines. If you already have a Zinio account, you can just log in. Zinio is available online at Zinio.com, or by downloading the free app at the App Store or Google Play. The first issue will be available immediately. An email will be sent by Zinio when each subsequent issue becomes available.

For Digital Magazine App Subscribers:

If purchased through our website:

  • Within a few hours of purchase, you will get a confirmation email with further instructions. If the subscription is a gift, you should forward the email to the parent or guardian of the child who will receive the magazine. The email will instruct the recipient to download the app from either the App Store or Google Play to their device. It will also provide an account number and ZIP Code to use for authentication within the app.

If you purchased through the app store:

  • If you purchased an individual issue, it will be available immediately. If you purchased an annual subscription, the welcome issue will be available immediately, and future issues will be available as soon as they are published each month.

To sign in to the app, follow these steps:

1. Download the Highlights or High Five app to your tablet from the App Store or Google Play Store

2. Open the app, tap the 3-bar menu at the top left of your screen, and then tap "Sign In"

3. Tap Print + Digital Subscriber

4. Enter the Recipient's Account Number (found in the confirmation email) and the Recipient's ZIP Code

5. Start enjoying the Fun with a Purpose of Highlights magazine — digitally!

Our Customer Service page has an online form you can fill out and submit, a link to live chat, and our phone number. Whichever one you choose, we’ll be glad to help.

They should appear around the middle of each month. Zinio will send an email to the parents of the child receiving the subscription to let them know a new issue has arrived.

Our Customer Service page has an online form you can fill out and submit, a link to live chat, and our phone number. Whichever one you choose, we’ll be glad to help.

If you also ordered a print version of the magazine, you will receive the free gift. It will be mailed with the first issue of the print magazine. The free gift is part of the Print-Only and Print+Digital subscriptions; it is not offered with the Digital-Only subscription.

Renewals

Generally, we begin sending renewal notifications when there are about 6 issues remaining. This can vary depending on the campaign.

On renewal notices, the expiration issue is located by the name and address of the recipient.

The expiration date is not provided on renewal emails, but if the customer clicks the “Renew Now” link, the expiration issue is clearly displayed with the customer’s account information. 

The expiration issue can be found on the address label on each monthly issue. 

Customers can also contact Customer Service at 1-888-372-6433, CustomerService@Highlights.com, or live chat at www.Highlights.com if they have questions about when their subscription will expire. 

If you enrolled in Continuous Service, you don't have to do anything! About a month before your subscription expires, we'll send you a reminder before we charge your credit card for your automatic renewal.

Others may mail in their renewal notices, renew online at Highlights.com or contact Customer Service.

This will vary by campaign.  For example, a donor renewal customer will send 8-9 mailed efforts and around 33 emails.  For regular renewals, anywhere from 1 to 9 mailed efforts and 11 email efforts. 

Book Clubs

Many of our clubs are now available for shipping to Canada. For a complete list, please visit our Canadian Customers page.

In the future, we may expand our geographic coverage. We apologize for any inconvenience this may cause. If you are located outside the U.S. and would like to place an order to be shipped within the U.S., please contact Customer Service at 1-888-372-6433, Monday–Friday, 8 a.m. – 6 p.m. Eastern Time.

For regular book club shipments within the U.S., the charge is $2.98 per shipment. For delivery to Canada, the charge is $3.98 CDN per shipment.

You can expect to receive your first shipment within 2 to 4 weeks. Your credit card will be charged when your first shipment is mailed. If there are any problems or delays, you will be notified.

Standard shipping frequency for clubs is every 3 weeks for the U.S., every 4 weeks for Canada. While we don’t offer expedited shipping, you can log into your online account and make other adjustments to the frequency — U.S. customers can choose between every 3, 6, 9 or 12 weeks and Canadian customers can choose between every 4, 8, or 12 weeks — at any time.

Sales tax is added where required by law. At this time, that includes U.S. orders shipped to California, Florida, New Jersey, New York, Ohio, Pennsylvania and Wisconsin.

For shipments to Canada, all sales taxes (PST/GST/HST) are included in the quoted price.

Shop

We can only process merchandise orders to be delivered to addresses in the United States (including Hawaii and Alaska) at this time. In the future, we may expand our geographic coverage. We apologize for any inconvenience this may cause. If you are located outside the U.S. and would like to place an order to be shipped within the U.S., please contact Customer Service at 1-888-372-6433, Monday–Friday, 8 a.m. – 6 p.m. Eastern Time.

We offer Standard Delivery (within 1-2 weeks), USPS Priority Delivery (within 2-3 business days, or Expedited delivery (within 1-2 business days).  For further information on Shipping, please see our Shipping & Handling for details.

In-stock items ship by Standard Delivery and should arrive within 1 to 2 weeks of order date.

In-stock items shipped by USPS Priority Shipping should arrive within 2 to 3 business days once your order has been processed. There is an additional $10 charge for orders shipped using USPS Priority Shipping.

If there is any delay, you will be notified. Your credit card is not charged until your merchandise is shipped. For more information on Shipping and Handling, please refer to our Shipping Table.

Item availability is noted on the website. An item that is temporarily out of stock will be marked backordered. In-stock items ship by Standard Delivery and should arrive within 1 to 2 weeks of order date.

Once a merchandise order is submitted online, we rush it to the warehouse for processing. Once it has been shipped, we are unable to cancel the order. However, if you call us right away after you submit the order, there is a chance we can cancel or change it before it is shipped.

To cancel or change your Highlights merchandise order, immediately call the Highlights Customer Service toll-free number 1-888-372-6433, Monday–Friday, 8 a.m. – 6 p.m. Eastern Time. Please phone us with your request. Emailing risks delay.

If we are unable to discontinue or change your order and it is processed, you can refuse shipment and the merchandise can be returned to Highlights without charge. Often times a carrier representative will deliver the box to you in person and you can refuse shipment on the spot. To refuse a shipment that has been left, you must not open the box and return it to the same carrier (e.g. UPS, USPS, or others) who brought it to you. While the United States Postal Service does not charge for this, other carriers may charge a fee for returning a package that has been left.

We are sorry, but gift wrap is not available at this time.

We believe that shopping with Highlights should be a fun and positive experience. If for any reason you're not happy and wish to return an item, please contact our Customer Service Department at 1-888-372-6433 for instructions.

For more information on this topic, visit our section on Returns & Exchanges.

Privacy & Security

Highlights has multiple product lines of which our customers are not always aware; we may contact you to let you know about one of our exciting products. Also, we sometimes make our customer names and addresses available to other carefully screened companies whose products we believe might be of interest. Please be assured we do not release children's names. Customers who do not wish to receive such mailings can change their communication preferences using our Communication Preferences form.

We always protect personal privacy. Please see our Privacy Policy for complete details.

It is completely safe to order online from Highlights.com. When we prompt you for credit card information, we encrypt the number for security. This is called Secure Socket Layer. You will notice a lock and key icon in the lower-left hand corner of your browser. The lock closes when you submit the order from our secure shopping cart.

Gift Services

We are sorry, but gift wrap is not available at this time.

If you ordered a magazine subscription, your name will appear on the cover of the first issue, indicating that you purchased the gift. You can also request a gift announcement postcard that we will send to you to personalize to announce your gift.

We also have a selection of printable gift cards for magazines and other products.

General Questions

Highlights Merchandise Order Line
8 a.m. to 6 p.m. ET Monday through Friday
1-888-372-6433


Highlights Merchandise Customer Service
8 a.m. to 6 p.m. ET Monday through Friday
1-888-372-6433


Highlights Merchandise Fax Line
available 24 hours a day, 7 days a week
1-614-324-1630

Customer Service

Customer service is available 8 a.m. to 6 p.m. ET Monday through Friday. Please call 1-888-372-6433 (toll free) or contact us online via email or chat (limited availability).

Affiliate Program

If you have a website that is visited by moms, dads, grandparents, teachers, kids or anyone else looking for family fun, you can profit by linking to Highlights for Children. Each time your visitor clicks on a Highlights link on your site and makes a purchase, you earn a referral fee! It's quick, easy and profitable.

It's easy, and it's free! When you become a Highlights affiliate, you will have the right to market our products through an online affiliate channel. This gives you a distinct advantage over other competitors to utilize our notable consumer base and add value and content to your site. Highlights offers a number of great affiliate incentives and consumer promotions that will keep your program fresh and successful. Our affiliate marketing partner, Pepperjam, offers the resources and tools you need to manage your program and make it a success.

Highlights will ask that you register with Pepperjam, our affiliate program management service. After your application has been approved, you will receive an e-mail containing your username and password, and detailed instructions on how to begin pulling our links and text. Highlights will provide you with all of the graphics, links and marketing support you will need. Each time your visitor clicks on a Highlights link on your site and makes a purchase, you will earn a referral fee.

All Highlights' links and banners contain a tracking code. When your visitor clicks on the Highlights link on your site and makes a purchase, you will receive a commission. Pepperjam tracks all transactions and click-throughs for your site. This information can be immediately accessed through your Pepperjam account.

Nothing. It is absolutely free to join our program.

No. You will be provided with banners and text links for Highlights promotions and products.

  • Highlights Magazine, Highlights High Five, Highlights Hello, and Highlights Bilingue: up to 15% commission on each subscription 
  • Highlights Clubs (Hidden Pictures Seek and Find Puzzle Club, Puzzle Club, Mathmania, Which Way USA? and Top Secret Adventures): up to $10 for each subscription 
  • Highlights Toys and Other Merchandise: up to 15% commission on each referred sale

We offer 30 return days, so if your customer clicks through to Highlights and does not buy anything until a few days later, you will still receive credit for that sale.

Pepperjam will pay each affiliate monthly. All activity can be tracked through Pepperjam.

If you have questions or concerns at any time, you can contact the Highlights Affiliate Coordinator here (mail to link: highlights@pepperjammanagement.com).  

Contact our Affiliate Coordinator (mail to link: highlights@pepperjammanagement.com).  

Need Help? Contact Customer Service