Posted: December 05, 2017

Fulfillment Coordinator

Highlights Consumer Services
Columbus, OH
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Highlights for Children, a family media brand that has been nurturing children with excellent, wholesome, and innovative products for more than 70 years, reaches over two million children every month throughout the world. Our wide variety of “Fun with a Purpose” magazines and books are dedicated to helping children become their best selves—creative, curious, caring, and confident.

Fulfillment Coordinator

This position is responsible for the management, assessment and improvement of fulfillment processes for specific markets within Highlights’ consumer, institutional and digital businesses.  These duties include working collaboratively with internal teams and 3rd party business partners to ensure accurate and timely processing and maintaining quality assurance measures for existing processes.  This position will identify and communicate opportunities for cost-savings, process improvements and new functionality that will move the business forward.

 

Core Responsibilities:

  • Ensure accurate and timely completion of fulfillment functions for assigned markets, managing multiple projects simultaneously.  Provide direction, validate implementation and monitor success of offers and tests for these projects with our business partners.   
  • Independently make decisions on fulfillment questions or issues using research and analysis of information at hand; suggest alternative solutions that may enhance or more easily resolve open times.
  • Identify inconsistencies or issues in fulfillment functions, provide for improvement and report on progress/resolution.  Identify gaps in current metrics and communicate recommendations.  Ensure continuous improvement through auditing metrics, accurate reporting, adherence to standard operating procedure and industry best practices.
  • Ensure accurate and timely completion of fulfillment functions for assigned markets, managing multiple projects simultaneously.  Provide direction, validate implementation and monitor success of offers and tests for these projects with our business partners.   
  • Identify, communicate and implement cost-savings or efficiency improvement measures.
  • Participate in cross-functional team initiatives by serving as lead on special projects related to fulfillment functions, as well as serve as subject matter expert to assist in the launch of new products.

 

Qualifications

  • Associate’s degree or equivalent combination of education and experience.
  • Three or more years of experience in Fulfillment, Operations or Supply Chain.
  • Effective interpersonal skill and demonstrated ability to build collaborative relationships.
  • Excellent written & verbal communication skills.
  • Demonstrated ability to manage multiple projects simultaneously.
  • Strong problem-solving and decision-making skills.
  • Detail-oriented
  • Proficient in Microsoft Office Applications
  • General Business acumen and solid understanding of financial decisions.

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