Posted: October 20, 2017

Lead Saleforce Administrator

Zaner-Bloser
Columbus, OH
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Zaner-Bloser is an educational curricula and digital resources provider in language arts/literacy. Our flexible, customizable solutions support educators in their mission to help students learn. We provide distinctive and effective educational products and services to inspire all students to become lifelong learners and partner with educators to improve results in the classroom. With an ever-growing number of digital technologies and evolving research shaping the education landscape, Zaner-Bloser is committed to meeting schools’ needs today and in the future. As a Highlights Company, Zaner-Bloser is driven to always do what's right for children and to strive to make a significant contribution to their education.

The Lead Salesforce Administrator is dedicated to maximizing efficiency and capitalizing on the full features and benefits of our Salesforce products. We are seeking someone with excellent technical and communication skills who is effective at working with multiple executive stakeholders, understanding the needs of system users, designing solutions and configuring Salesforce products to meet our needs.

In addition, ongoing operational management and support of the Salesforce systems is a critical role of this position. The Lead Salesforce Administrator will promote adoption, keep current on new releases and AppExchange solutions, add/delete users, design and maintain templates and assist the sales support team in supporting and training users.

To ensure success in this role, the Lead Salesforce Administrator will collaborate heavily with others. The Lead Salesforce Administrator will facilitate the Salesforce governance process as well as manage a staff member and will provide mentorship for many Salesforce power users, including a team of sales support staff.

Core Responsibilities:

System Operations, Design, Configuration and Change Management

  • Proactively seek out system enhancement needs and document requirements
  • Manage and perform system changes without interruption to the user
  • Communicate changes to the users in advance so they understand the change and how to use it prior to implementation
  • Add/remove user accounts, manage security, and maintain roles, profiles, and hierarchies
  • Manage new releases and updates to Salesforce and effectively roll out new features
  • Create and maintain fields, views, reports, dashboards campaigns and other objects
  • Maintain and create workflows, functions and configurations within Salesforce
  • Create new reporting capabilities and respond to ad hoc reporting requests as needed
  • Perform report and dashboard creation and maintenance
  • Monitor and manage exception logs for back end system integration with SFDC

User Assistance, Training, Adoption and Satisfaction

  • Serve as second or third level support for Salesforce users and assist the sales support team in supporting and training users
  • Champion the use of Salesforce: Help managers hold staff accountable for Salesforce use and work with leaders to propose and implement new ways to leverage Salesforce
  • Communicate regularly with user base regarding new features, enhancements and changes to the system
  • Document company processes and workflows
  • Continually seek ways to further enhance the end-user experience

Engage Stakeholders and Ensure Collaboration

  • Manage governance process for the Salesforce products
  • Ensure the right leaders and other stakeholders are engaged in solution definition and decisions, including leaders of all user groups impacted and corporate IT
  • Facilitate communications with and collaboration between executives, governance team members and other leaders
  • Develop strong relationships with leaders throughout the organization
  • Serve as the company SME on Salesforce
  • Manage data quality and solve issues including duplicate records

Qualifications:

  • Bachelor’s degree in Business Administration, Technology, or related field.  Or equivalent combination of education and experience. 
  • Require at least 5 years of Salesforce administration experience

  • Require at least 5 years of experience providing project management and/or business analysis for technical projects

  • Require technical ability to configure Salesforce and develop workflows, dashboards, and reports

  • Require a deep knowledge of the capabilities of Salesforce

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